Shipping and Delivery Policy DrPen.Company
- DrPen.Company ships worldwide.
- Shipping is generally handled via PostNL or an equivalent carrier.
- Any delivery times are indicative and may vary by country or region.
- Track & trace is provided when available.
- If an order consists of multiple products, DrPen.Company may ship the order in partial deliveries.
- If a product is temporarily out of stock, delivery may take place on backorder. If this leads to a significant delay, we will inform the customer as soon as possible.
- The customer is responsible for correctly entering name and address details. DrPen.Company is not liable for delays or misdeliveries resulting from incorrectly entered data.
- If a shipment is not accepted, is not picked up, or is returned due to the customer's fault, reshipment fees may be charged.
- Any import duties, local taxes, customs clearance fees, or other charges outside of the Netherlands are the responsibility of the customer, unless explicitly stated otherwise.
- If no concrete delivery period has been agreed upon, delivery to consumers must in principle take place within a reasonable period. If delivery is not made, the consumer is entitled to dissolution and a refund under certain circumstances.