Shipping and delivery policy DrPen.Company
- DrPen.Company ships worldwide.
- Shipping is generally carried out via PostNL or an equivalent carrier.
- Any delivery times are indicative and may vary by country or region.
- Track and trace is provided when available.
- If an order consists of multiple products, DrPen.Company may send the order in partial deliveries.
- If a product is temporarily out of stock, delivery may take place on backorder. If this leads to a substantial delay, we will inform the customer as soon as possible.
- The customer is responsible for correctly entering name and address details. DrPen.Company is not liable for delays or misdeliveries resulting from incorrectly entered details.
- If a shipment is not accepted, is not collected or is returned due to the customer's fault, resending costs may be charged.
- Any import duties, local taxes, customs clearance fees or other charges outside the Netherlands shall be borne by the customer, unless explicitly stated otherwise.
- If no specific delivery period has been agreed, delivery to consumers must in principle take place within a reasonable period. If delivery is not made, the consumer is entitled under certain circumstances to cancellation and a refund.