DrPen.Company Privacy Notice

Welcome to DrPen.company

At DrPen.company we value the privacy of our customers greatly. In this privacy statement we explain which personal data we collect, why we do so, how we secure your data and what rights you have under the General Data Protection Regulation (GDPR).

1. Who are we?

DrPen.company
Zoggelstraat 9
5404NC Uden
Company number: 73450049
Email address: info@drpen.company
Telephone number: +31 615828305

2. What personal data do we collect?

We process the following data when you use our webshop:

First name and surname
Address details (street, postcode, town/city, country)
Email address
Telephone number
Payment details
IP address
Order history
Any correspondence by email or contact form

3. Why do we process this data?

We use your personal data for the following purposes:

Processing your order and payment
Dispatching your order
Customer service and returns processing
Statutory administration (bookkeeping and tax)
Marketing (e.g. newsletters, only with your consent)

4. Legal basis

We process your data on the basis of the following legal grounds:

Performance of a contract (such as delivering your order)
Legal obligation (such as a tax retention obligation)
Legitimate interest (such as fraud prevention)
Consent (for marketing emails, for example)

5. Sharing of data with third parties

We only share your data with third parties where this is necessary for the provision of our services, such as:

Payment service providers (e.g. iDEAL, PayPal, Klarna)
Delivery partners (e.g. PostNL, DHL)
Hosting and software parties (such as webshop platforms and e-mail software)
Accountancy or administrative firm

We conclude data processing agreements with these parties to protect your data.

6. Retention periods

We do not keep your data longer than necessary. We apply the following retention periods, among others:

Order details: 7 years (for tax purposes)
Email correspondence: max. 2 years
Newsletter details: until you unsubscribe

7. Security of your data

We take appropriate technical and organisational measures to protect your data, such as:

Secure connection via SSL (HTTPS)
Strong passwords and access control
Regular software updates
Restricted access to personal data

8. Your rights

You have the right to:

To view your data
Having your details corrected
Having your data deleted
To transfer your data (data portability)
To object to processing
To withdraw consent (e.g. for the newsletter)
To lodge a complaint with the Dutch Data Protection Authority

Send your request to info@drpen.company and we will respond within 30 days.

9. Cookies

Our webshop uses functional and analytical cookies. On your first visit, we ask for your consent to use cookies for marketing purposes.

For more information, please see our [Cookie Policy].

10. Changes

We may update this privacy policy. Please check this page regularly. For major changes, we will notify you by email or via the website.

Do you have any questions about this statement? Please feel free to contact us via info@drpen.company